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1. Proofing
Spiker Graphics will provide the customer two e-mail proofs of the
product. One initial and one final proof are included in the price. If
the client has extensive changes or corrections, additional charges may
be necessary for the layout/design time at an hourly rate, $45/hour.
Changes must be in writing, no verbal corrections or approvals will be
accepted. All text must be proofed by the client to ensure accuracy. No
changes will be accepted after client’s approval of proof (This means
spelling errors undetected, wrong phone numbers etc.). Spiker Graphics
will not be responsible for any errors or omissions after client’s
approval, regardless of origin. E-mail proof as PDF is available free of
charge, colors may vary according to your screen calibration, and may
not match the final print. All proofs must be signed, dated and returned
by client before actual printing can commence. Faxed or E-mailed
approvals will be considered original documents.
2.
Quotations
Spiker Graphics reserves the right to refuse honoring a quotation if
it feels that the quotation failed to cover all expenses and reasonable
profits.
3. Materials
All materials will be handled with care, but Spiker Graphics assumes
no responsibility for loss or damage of any materials provided by the
client. Client should have copies of all materials submitted. Materials
are returned with project on completion of work. Professional
photographer’s material must have a copyright release – Spiker Graphics
follows accepted industry standards when dealing with copyrighted works.
Purchaser agrees to assume full responsibility for any copyright
infringements. Purchaser also agrees to hold harmless and to indemnify
Spiker Graphics for all costs, expenses, attorneys fees, or judgements
resulting from any claim or lawsuit against Spiker Graphics for copyright
infringement.
4. Shipping & Handling
Shipment within the continental U.S. for ground add 8% to order
total, for 2nd Day Air or orders shipped to HI & AK, add 15% to order
total,
5. Payment
All jobs must be prepaid. Orders will not be processed without
payment. There is a $25.00 charge for returned checks.
6. Cancellation of Order
Charges for cancellation of orders will be based on the degree of
completion of your project:
A) If no work has been done, a full refund or credit
will be issued.
B) If scanning and picture adjustment has been done,
there will be a $15.00 charge per image.
C) If layout is completed there will be an hourly
charge of $45.00 (minimum of one hour).
D) If order is completed, no refund is available.
E) If jobs are not completed within 60 days of order
date due to client’s delay, it will be cancelled by Spiker Graphics and
charged according to the terms above.
7. Claims
All claims regarding printed jobs must be submitted in writing for
evaluation within ten days of receiving your product.
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